Refund policy

30-Day Return & Refund Policy – Mark & Houston

At Mark & Houston, we want you to feel confident in every purchase. If you are not completely satisfied, you may request a return or exchange within 30 days of receiving your order.

How to Request a Return or Exchange

To start a return or exchange, contact our Customer Support team via email at support@markandhouston.com or phone at +1 307-372-2008. Please include:

  • Your order number

  • Item(s) to return or exchange

  • Reason for return (e.g., wrong size, damaged item, incorrect product)

  • Photos if the item is damaged, defective, or incorrect

Our team will provide return instructions and guide you through the process.

Eligible Returns

We accept returns and exchanges for:

Defective, Damaged, or Incorrect Items

  • Items that arrive damaged, defective, or different from your order

  • Replacement or full refund provided at no additional cost

Non-Defective Items (Change of Mind, Size Issues)

  • Items must be unused, unworn, in original packaging, with all tags attached, and free from damage

  • Return shipping costs are the responsibility of the customer, unless otherwise required by law

Items Not Eligible for Return

We cannot accept:

  • Gift cards

  • Personalized or custom-made items

  • Perishable goods or personal care items (where applicable)

  • Hazardous materials, flammable liquids, or gases

  • Items showing signs of wear, use, or damage not caused during shipping

If unsure, contact our team before returning your items.

Return Shipping Costs

  • Defective or incorrect items: We cover all shipping costs

  • Non-defective returns: Customer pays return shipping

  • Original shipping fees, taxes, or duties are non-refundable

Refund Process

  1. Inspection: 1–3 business days after we receive your return

  2. Approval & Processing: 3–7 business days

  3. Total refund time: 10 days

Total time may take up to 30 days in rare cases. Refunds are issued to the original payment method.

Order Cancellations

  • Contact us as soon as possible to cancel your order

  • Orders already shipped must follow the return process

European Union Customers

  • EU law allows returns within 14 days of receiving your order for any reason

  • Items must be returned unused, in original packaging, with proof of purchase

Need Help?

Contact Mark & Houston Customer Support:

Business Information:

  • Trade Name: Mark & Houston

  • Address: 944 Shank Rd, Dover, DE 19904, United States