Billing Terms & Condition

These Billing Terms & Conditions (“Billing Terms”) explain how payments, charges, and billing-related matters are handled when you make a purchase from Mark & Houston through www.markandhouston.com.

By placing an order on our website, you agree to these Billing Terms.

 

 

1. Accepted Payment Methods

Mark & Houston accepts secure payments via trusted third-party payment processors. Available payment methods may include:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)

  • Digital payment methods displayed at checkout (such as PayPal, Apple Pay, Google Pay)

Payment options displayed at checkout may vary by location.

 

 

2. Payment Authorization

By submitting payment information, you:

  • Confirm that you are authorized to use the selected payment method

  • Authorize Mark & Houston to charge the total order amount, including applicable taxes and shipping fees

  • Agree that payment will be processed at the time the order is placed

Orders will not be processed until payment authorization is successfully completed.

 

 

3. Pricing & Currency

  • All prices are displayed in the currency shown on the Site.

  • Prices may change without prior notice.

  • Promotional prices or discounts are valid only for the stated period.

  • The final charged amount is displayed at checkout before payment.

 

 

4. Taxes & Duties

  • Applicable sales tax, VAT, or other government-required taxes are calculated and displayed at checkout where required by law.

  • For international orders:

    • Customs duties, import taxes, and fees may apply.

    • These charges are not included in the product prices or shipping fees.

    • Customers are responsible for all such charges imposed by their local authorities.

 

 

5. Billing Information Accuracy

You agree to provide accurate, current, and complete billing information, including:

  • Full name

  • Billing address

  • Valid payment details

Failure to provide accurate information may result in order delays, cancellation, or inability to process your order.

 

 

6. Failed or Declined Payments

If a payment is declined or fails:

  • The order may be canceled automatically

  • You may be asked to provide an alternative payment method

  • Riley Grove is not responsible for errors caused by your bank or payment provider

  • Any fees charged by your bank or payment provider are your responsibility

 

 

7. Billing Errors & Disputes

If you believe there has been a billing error or unauthorized charge, contact us immediately:

Email:  support@markandhouston.com

Include:

  • Order number

  • Description of the issue

  • Relevant documentation, if available

We will investigate and respond promptly.

 

 

8. Chargebacks & Fraud Prevention

To prevent fraud and protect customers:

  • Riley Grove monitors transactions for suspicious activity

  • Orders may be delayed or canceled if fraud is suspected

  • Unauthorized chargebacks may result in:

    • Order cancellation

    • Account restrictions

    • Denial of future purchases

Customers are encouraged to contact us directly before initiating a chargeback.

 

 

9. Refunds

Refunds are handled according to our Return & Refund Policy:

  • Approved refunds are issued to the original payment method

  • Processing times may vary depending on your bank or payment provider

  • Shipping fees are non-refundable unless otherwise stated

 

 

10. Subscription or Recurring Charges

Remove this section if your store does not offer subscriptions.

If your purchase includes a subscription or recurring billing:

  • Billing frequency and amount will be disclosed before checkout

  • You may cancel future billing according to the subscription terms

 

 

11. Changes to Billing Terms

Riley Grove reserves the right to update or modify these Billing Terms at any time.

  • Changes take effect immediately upon posting on this page

  • Continued use of the Site constitutes acceptance of updated Billing Terms

 

 

12. Contact Information

For any billing-related questions or concerns, contact us:

Business Name: Mark & Houston
Primary Business Address: 3299 Twilight Rd, Mississauga, ON L4T1Z8 Canada
Email:  support@markandhouston.com
Phone: +1(365)-657-0219
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)