About Us
At Mark & Houston, our mission is simple: to provide high-quality products with a transparent, trustworthy, and customer-focused shopping experience.
We are an independently operated online retail business committed to offering thoughtfully selected products that meet our quality standards and provide real value to our customers.
Who We Are
Mark & Houston is a privately owned e-commerce brand that operates through our official website, www.markandhouston.com. We sell directly to customers online and manage all customer service, order processing, and support through our dedicated team.
We do not operate through third-party marketplaces under the Mark & Houston brand. All purchases, payments, and communications are handled exclusively through our website.
Our Business Model
Mark & Houston partners with trusted manufacturers and fulfillment providers to deliver products directly to customers. This allows us to:
• Maintain competitive pricing
• Offer a broad selection of products
• Ensure consistent quality standards
• Provide secure and reliable order fulfillment
Each order is processed through our system and fulfilled according to our published shipping policies. Tracking information is provided once an order ships.
Transparency & Customer Trust
We believe transparency is essential to building long-term trust. That’s why we clearly publish our business information, policies, and customer support details across our website.
You can find full details regarding:
• Shipping timelines and costs
• Returns and refunds
• Payment methods
• Privacy and data protection
• Terms and conditions
All policies are accessible through the footer of our website.
Customer Support
Our customer support team is available to assist with orders, returns, product questions, or general inquiries.
Contact Information:
Email: support@markandhouston.com
Phone: +1(365)-657-0219
Business Address: 3299 Twilight Rd, Mississauga, ON L4T1Z8 Canada
Customer support time: Monday to Friday: 9:00 AM – 5:00 PM (EST)
Customer support hours and response times are outlined on our Contact page.
Secure Shopping
Riley Grove uses industry-standard security measures to protect customer information. Our website is secured with SSL encryption, and all payments are processed through trusted and secure payment providers.
We never sell or misuse customer data. Our full privacy practices are detailed in our Privacy Policy.
Our Commitment
We are committed to:
• Honest product listings
• Accurate pricing and availability
• Clear communication
• Reliable order fulfillment
• Fair return and refund practices
If an issue arises, our team works directly with customers to resolve it as quickly and fairly as possible.
Get in Touch
We value our customers and welcome questions, feedback, and concerns.
If you need assistance, please visit our Contact Us page or reach out directly using the details above.
Thank you for choosing Mark & Houston
Contact Information
For any questions about above, please contact us at:
Business Information
Store Name: Mark & Houston
Riley Grove Primary Address: 3299 Twilight Rd, Mississauga, ON L4T1Z8 Canada
Email: support@markandhouston.com
Phone: +1(365)-657-0219
Customer support time: Monday to Friday: 9:00 AM – 5:00 PM (EST)